Synapses Technologies, LLC provides Arizona businesses On-Demand Support, Pre-Paid Support, and Managed Support Agreements for maximum flexibility. With any method you can realize savings by planning ahead and purchasing the package sized to your business.

What Is IT Service Management?

IT Service Management (ITSM) is how we structure the way we deliver, support, and continuously improve the technology your business depends on — rather than just reacting to problems as they come up. Our approach is built on ITIL v4, the most widely adopted framework for IT service management best practices worldwide.

If you’ve applied for or renewed a cyber insurance policy lately, you’ve seen the questions: Do you have 24/7 security monitoring? Endpoint detection and response? A documented incident response process? Carriers are no longer satisfied with “we have antivirus” — and neither are the clients and general contractors who send security questionnaires before they’ll do business with you.

The Cyber Protection Package is our answer: continuous security monitoring and coordinated threat response, delivered as a simple monthly service by the same local team that supports the rest of your technology.

What is the Cloud?

The cloud is simply a way to describe delivering computing resources through networks, public or private. The savings in time, money and real estate space from not having to build the infrastructure is only the start. Lost or stolen laptops are more easily replaced without the risk of losing valuable data when the data never was on it to begin with. Even loss and location closure due to natural disasters can’t stop your business with a cloud infrastructure. You may have heard many different explanations of the cloud before. Usually being described as whatever someone is trying to sell. In reality, the cloud is built from many technologies that work together to deliver resources without having to know the details of the implementation. The core technologies that bind it all together are virtualization, smart network devices, and network storage. The benefits of cloud delivered computing resources include:

Enterprise Data Center Space for Your Hardware

If your business owns its server and networking equipment but has outgrown the office server closet — or simply deserves better power, cooling, and security than an on-site room can offer — co-location is the answer. Synapses Technologies partners with PhoenixNAP to house your hardware in a professional, enterprise-grade data center, while we manage the relationship and your equipment on your behalf.

Co-location means your business keeps ownership of its physical servers and equipment, while gaining the redundant power, cooling, physical security, and high-bandwidth connectivity of a purpose-built facility — without the cost or complexity of building one yourself.

Cloud Infrastructure That Grows With Your Business

Synapses Technologies helps businesses move to, run on, and get more out of Amazon Web Services (AWS) — the world’s most widely used cloud platform. Whether you’re replacing aging servers, launching a new application, or simply want your cloud environment to run more efficiently, our team handles the architecture, setup, and day-to-day management so your team doesn’t have to.

You get the scalability and reliability of AWS, backed by a local team that knows your business and answers the phone when you need us.

Cloud Infrastructure Built on Microsoft Azure

Synapses Technologies designs, deploys, and manages Microsoft Azure cloud infrastructure for businesses that want the reliability of Microsoft’s platform without the complexity of running it themselves. As a Microsoft Cloud Solutions Provider (CSP), we provision, configure, and support your Azure environment end-to-end — giving you a single point of contact instead of navigating Microsoft directly.

Azure is a natural fit for businesses already invested in the Microsoft ecosystem — Active Directory, Microsoft 365, or Windows-based applications — since it extends that same environment into the cloud.