Synapses Technologies, LLC provides Arizona businesses On-Demand Support, Pre-Paid Support, and Managed Support Agreements for maximum flexibility. With any method you can realize savings by planning ahead and purchasing the package sized to your business.

What Is IT Service Management?

IT Service Management (ITSM) is how we structure the way we deliver, support, and continuously improve the technology your business depends on — rather than just reacting to problems as they come up. Our approach is built on ITIL v4, the most widely adopted framework for IT service management best practices worldwide.

ITIL v4 is our foundation, not a standard we impose on your business. We don’t force you through a rigid, one-size-fits-all process or bury you in paperwork just to check a box. Instead, we apply ITIL’s guiding principles — focus on value, keep things simple and practical, collaborate and stay visible, and continually improve — scaled to fit a small or medium-sized business, not a Fortune 500 IT department. You get the discipline and consistency of an enterprise framework, without the overhead.

In practice, that foundation shows up in how we manage your technology:

• Incident & Problem Management — A trouble-ticketing system makes sure issues don’t slip through the cracks, and looking at the patterns behind recurring problems helps us fix root causes, not just symptoms.
• IT Asset Management — We track your computer hardware and software from initial purchase through end of life, so you’re never surprised by a piece of equipment falling out of warranty right when you need it most.
• Monitoring & Performance Management — Business booming? We keep an eye on the health and performance of your critical systems so you can forecast upgrades before they become a problem, instead of after.
• Service Continuity Planning — We help you plan for the unexpected, so a catastrophic loss doesn’t mean you can’t get back to serving your customers.

On-Demand Support

Schedule an appointment anytime with us to receive premium support. Whether you only have an occasional need or would like to try us out, we are happy to accommodate your needs. Services rendered are billed at the base rate, plus equipment and materials. We provide services for the entire Metro Phoenix area, both East Valley and West Valley. We are also able to provide support all over Arizona remotely and with a nominal trip charge for on-site visits.

Pre-Paid Support

Pre-paid support packages help you to control costs without the commitments of a contract. Package pricing is structured to give you more savings when you buy more hours. Since the hours do not expire, you can plan ahead for the year or use what you need and refill your hours when your balance gets low.

Managed Support Agreements

With such great pre-paid support packages for on-demand service, why would you consider an agreement? Keeping your technology working in top shape requires proactive maintenance. Our Managed Support Agreements apply the ITIL-based practices above — problem management, asset management, performance monitoring, and service continuity planning — as an ongoing, managed service, so you don’t have to worry about the details yourself.

Managed Network Equipment

The foundation of modern technology is a stable, fast network. Not only do you need your PC connected to resources on-site and in the cloud, but you likely also rely on additional services like voice over IP (VoIP) phone systems, IP security cameras, and secure Wi-Fi access for employees and guests. With so much relying on the network, it is imperative to have manageable network equipment. Synapses Technologies designs and manages scalable, high-performance, centrally managed Wi-Fi, switching, and security platforms sized to your business — from Ubiquiti UniFi for straightforward small business networks up to Ruckus Networks for larger or high-density environments. Ask about bundling network equipment with a Managed Support Agreement.

IT Staff Support

Do you already have someone on your staff who is a whiz with technology? We can help them be a rock star with our Internal IT Support — Tier 2/3 escalation, architecture, and executive technology vision for businesses that already have great IT talent in-house.

Locations Supported

Synapses Technologies, LLC is located at the base of the Superstition Mountains in Apache Junction. We support business in the entire Phoenix Metropolitan area, including the East Valley cities of Queen Creek, San Tan Valley, Mesa, Tempe, Guadalupe, Chandler, Gilbert, Tempe, and Scottsdale. We can also support the West Valley cities of Gilbert, Peoria, Sun City, Buckeye. We can also provide service to outlying cities like Florence, Coolidge, Casa Grande, Maricopa, Tonopah, Anthem, Surprise, Avondale, Goodyear, Wickenburg, Black Canyon City, Carefree, Cave Creek and Payson.