Synapses Technologies, LLC provides Arizona businesses both On-Demand and Contract Support and IT Management Services for maximum flexibility. With either method you can realize savings by planning ahead and purchasing the package sized to your business.
On Demand Support
Schedule an appointment anytime with us to receive premium support. Whether you only have an occasional need or would like to try us out, we are happy to accommodate your needs. Services rendered are billed at the base rate, plus equipment and materials. We provide services for the entire Metro Phoenix area, both East Valley and West Valley. We are also able to provide support all over Arizona remotely and with a nominal trip charge for on-site visits.
Pre-Paid Support
Pre-paid support packages help you to control costs without the commitments of a contract. Package pricing is structured to give you more savings when you buy more hours. Since the hours do not expire, you can plan ahead for the year or use what you need and refill your hours when your balance gets low.
Contract Support
With such great pre-paid support packages for on demand service why would you consider a contract? Keeping your technology working in top shape requires proactive maintenance. We provide contract support so that you do not have to worry about the details.
Problem Management and Resolution – We use a trouble-ticketing system to make sure that issues do not slip through the cracks. And you have visibility into how technology is used in your organization through customized reports, you will be better able to budget and forecast technology expenses.
Asset Management – We track the computer hardware and software from initial order through replacement at the end of its useful life. Never be surprised by a piece of equipment being out of warranty when it suddenly quits just when you need it most. By tracking all of this for you, you will be able to ensure your equipment is always available without unexpected expenses.
Performance Monitoring – Business has been booming! Can your web server handle it? Avoid lost sales by forecasting upgrades of your critical systems
Business Continuity Planning – While you have insurance in case of the worst, would you be able to bill your customers if you had to setup shop in a new location due to a catastrophic loss? We will help you to plan for the unexpected so that you can replace all the tools you need to run your business.
Managed Network Equipment
The foundation of modern technology is a stable fast network. Not only do you need your PC connected to resources on-site and in the cloud, but have additional services like voice over IP (VoIP) phone systems, IP security cameras, and secure WiFi access for employees and guest access.
With so much relying on the network, it is imperative to have manageable network equipment. Synapses Technologies features Ubiquiti UniFi line of scalable, high-performance, and centrally managed Wi-Fi access points, switches, routers, security gateways, VoIP phones, and IP surveillance cameras. Ask about bundling network equipment with a contract.
IT Staff Support
Do you already have someone on your staff who is a whiz with technology? We can help them be a rock star with our Internal IT Support.
Locations Supported
Synapses Technologies, LLC is located at the base of the Superstition Mountains in Apache Junction. We support business in the entire Phoenix Metropolitan area, including the East Valley cities of Queen Creek, San Tan Valley, Mesa, Tempe, Guadalupe, Chandler, Gilbert, Tempe, and Scottsdale. We can also support the West Valley cities of Gilbert, Peoria, Sun City, Buckeye. We can also provide service to outlying cities like Florence, Coolidge, Casa Grande, Maricopa, Tonopah, Anthem, Surprise, Avondale, Goodyear, Wickenburg, Black Canyon City, Carefree, Cave Creek and Payson.